Last reading on Nov 3 for this book. “A mouth trap” is by Dr Gary Seire.
Genre: Business Communication, interpersonal communication in social psychology.
Rate: 4.5 of 5
A mouth trap? Interesting topic then i learn many things from this motivatal book. The book points out common mistakes from real life cases. One real story.
Pieree D’ Pardoreau, histrocial french figure, king’s most trusted councilor was beheaded for making a small mistake on insulting a french Queen. He had never mention who she was in the statement to the reporters after being released from excution. The people thought it referred to the queen and passed the messages to another person until it reached the king heard it and ordered to behead him. So poor guy. What if Pierre D’ Pardoneau is like you? The people will think you are gossip or bad one. The book shows you how to improve a personal and professional communication in a high society. Its contents are
#Decide what you want before opening your mouth
You have to knowledge a problem, cause or reason before opening your mouth. A captain yelled at a staff, ” Why did you make bill 304 payment instead of bill 307?!?” The annoyed staff was about to explain but the captain ignored and apologised to a customer. The staff raised a voice, ” Someone must put the wrong bill. I remember i did not put this.” Another staff came out and announced that he did this.
#Don’t Listen to your voices in your head
You are nervious to attend a interview job. Before going in the office, you talk to yourselve if you think you have low chances to get that post and the interviewer would not hire you because you have no talents. You change your mind and walk away from the waiting room to your house. You have really no confinace in yourselve.
#Death by conversation
A doctor brought his wife, homemaker to his co-worker’s house for a party. The wife talked to the host about the homemade dessert but the husband did not pay attention what they were talking and was pondering on the patient’s health check-up. The wife asked him for his opinions on the dessert but he commented medicially. The issue of making the dessert was not interesting to him.
#Know your audience
You made an anouncement of your friend’s promotion post in front of the friends while she felt embarrassed. After the lunch gathering, She scolded you not to anounce openly about her position and she preferred to keep low profile. Do you understand her well?
#Recipes for Conversing in Even the Most Difficult Situations
You recieve a call and said “hello, this is Fast .. Hold on” but suddenly, you heard the caller hanged up.
#What happen if i am speaking to a big, fat jerk?
You spoke to your boss but the boss shouted loudly at you to talk to him when he was free. The boss was really pressurized badly.
#Coaching Employees from Hell
If you were employer, imgine a elder head waitress failed to follow a new instruction and you warned her. But she did not change her habit.
#Maybe you did’t say a word but your body langusge gives you away.
my most problem!! It affects my career future. You do not say anything to your new neighbour and they will think you are selfish until you make a nice greeting and they realised you are friendly.
#Free yourselve from bad jokes, sidebars and offensiv remarks that lead to troubles.
If you really gossip with other workers, the boss will think you are one cause. Be safe rather than sorry.
#Road Rage on the computer: how to create engaging emails that get a reponse, not a reaction
A reporter emailed you for a interview appointment but you were stressful and busy to reponse her/him. You emailed back “I am too busy. Please do not waste my time!!!” It sounds offendsive. How to avoid this way?
#How to recover after you put your foot in your mouth: The art of making apologises
You need to improve your sincere aopology level.
Enjoy reading the book.